Lori graduated from Rutgers University in New Brunswick, New Jersey, with a B.A. in communication and a minor in psychology. Before joining UC Berkeley Extension in 2001, she had worked in the marketing departments at McGraw-Hill (now S&P Global, Inc.), IDG Books (now John Wiley & Sons, Inc.) and Eleven Acceleration (a B2B methodology startup). A believer in the benefits of continuing and professional education, Lori has already completed several courses and programs offered by Extension, and she looks forward to more in the future. See you in class!

When Robin Andrae and her siblings had to make decisions about their parents’ end-of-life care, they found themselves faced with puzzling questions and hard decisions. Nobody could agree on

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