Polishing a Business Analysis Toolkit

“Business analysis fascinates me due to its pivotal role in bridging the gap between business objectives and technological solutions,” Vrushali Patki explains. “It offers a unique blend of analytical thinking, problem-solving and communication skills, allowing me to make a tangible impact on organizational success.”

The allure of business analysis is what has driven Vrushali since 2013, when she landed her first BA role at Wipro. Since then, she’s held business analyst roles at the State of Missouri’s Office of Administration, Delta Dental insurance company, Blue Shield of California, Genentech and currently at PG&E, where she holds an esteemed expert IT business analyst role.

Throughout this extensive experience, Vrushali hasn’t shied away from keeping her BA toolkit as sharp as possible. She earned a master’s in management of technology from New York University Tandon School of Engineering, a PMP® certification and, in 2023, a certificate from our Business Analysis program!

My goal was to leverage the comprehensive curriculum to deepen my understanding of business analysis methodologies and tools, ultimately advancing my career to the next level.

Her commitment to analyzing business processes, identifying opportunities for improvement and implementing effective solutions—both at work and in the classroom—is self-evident. At every turn, Vrushali flexes analytical thinking, problem solving and communication skills to make a tangible impact on organization success.

How so?

“When tasked with optimizing project management processes, I employed data analysis techniques to identify bottlenecks and inefficiencies,” she responds. “By collaborating with cross-functional teams, I developed innovative solutions and communicated recommendations effectively to stakeholders, resulting in streamlined workflows and improved project outcomes.”

To up the ante on this unique blend of skills, Vrushali turned to our certificate program to further enhance her expertise and stay informed on latest industry trends and best practices. As our business analysis courses align with the International Institute of Business Analysis® (IIBA) Business Analysis Competency Model®, Vrushali knew she was able to identify the areas of focus to develop skills in order to meet the needs of organizations and her own career growth.

“My goal was to leverage the comprehensive curriculum to deepen my understanding of business analysis methodologies and tools, ultimately advancing my career to the next level,” Vrushali affirms. “I discovered the certificate through extensive research and recommendations from industry peers who spoke highly of UC Berkeley Extension's reputation for delivering high-quality, practical education tailored to professionals' needs.”

The course equipped me with valuable tools and techniques that I've since applied in my role as a business analyst.

That’s fantastic! You started the certificate in 2022. What was your experience like going through the curriculum?

The classes and curriculum provided a rich learning experience, blending theoretical concepts with real-world case studies and hands-on exercises.

One class that stood out for me was Requirements Identification and Management with instructor Nathaniel Crews. This course was part of the "In Focus: Business Analysis Competency Model" series, which focused on developing skills in elicitation and collaboration and requirements lifecycle management.

Throughout the course, I gained practical skills in various aspects of requirements management, including tracing requirements, maintaining them, prioritizing, assessing changes and obtaining approvals. Instructor Crews' teaching style and the interactive online format allowed for a deep dive into each topic, providing real-world examples and case studies that enriched my understanding of the subject matter.

By delving into the intricacies of the IIBA Business Analysis Competency Model, I gained insights into best practices and industry standards for requirements identification and management. The course equipped me with valuable tools and techniques that I've since applied in my role as a business analyst, enabling me to effectively gather and manage project requirements, streamline communication with stakeholders and ensure project success.

Also, interacting with fellow students and other knowledgeable instructors enriched my learning journey, fostering valuable insights and networking opportunities.

The lessons learned in class directly translated to my work at PG&E, allowing me to apply new methodologies, techniques and tools to enhance my performance as a business analyst.

While taking classes, you were working full time as an expert business analyst at PG&E, a position you hold today. Were you able to put lessons from the classes to your day-to-day work?

Yes! In my role, I am responsible for leading complex projects, analyzing business requirements and facilitating stakeholder collaboration to drive successful outcomes.

The lessons learned in class directly translated to my work at PG&E, allowing me to apply new methodologies, techniques and tools to enhance my performance as a business analyst. This integration of theory and practice significantly contributed to my professional growth and the success of my projects.

For example, concepts such as risk management and stakeholder engagement strategies have directly influenced my approach to managing projects more efficiently and mitigating potential challenges.

Upon earning the certificate, my manager expressed enthusiasm and appreciation for my commitment to continuous learning and professional development.

What does earning this certificate mean for you personally and professionally?

Earning this certificate is a significant milestone in my career journey, validating my expertise in business analysis and demonstrating my commitment to continuous professional development. Personally, it instills a sense of accomplishment and confidence in my abilities.

Professionally, it opens doors to new opportunities for advancement and leadership roles. Upon earning the certificate, my manager expressed enthusiasm and appreciation for my commitment to continuous learning and professional development. They recognized the value that the Certificate Program in Business Analysis brings to our team and encouraged me to leverage the new skills and knowledge gained to drive positive outcomes in our projects.

That’s fantastic! You mentioned opening up new opportunities. Where can we find you in five to 10 years from now?

I envision myself in a leadership role, leveraging my expertise in business analysis and project management to drive strategic initiatives and contribute to the company's success. I aspire to be a trusted adviser, guiding teams toward achieving their goals while championing innovation and continuous improvement.

What advice would you give to a student who is starting the certificate?

Embrace a proactive and engaged approach to learning. Take advantage of networking opportunities, collaborate with peers and actively seek feedback from instructors to maximize your understanding and skill development.

Stay curious, stay motivated and never underestimate the power of continuous learning in driving career success.